TERMS & CONDITIONS

Payment Terms & Deposits

To secure your booking and installation date with Flames Heating & Stoves, a 50% non-refundable deposit of the total quoted amount is required before any work commences.

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This deposit allows us to safely order the specific materials, appliances and bespoke flue components required for your installation, and secures your allocated time in our diary. The remaining 50% balance will become strictly due upon completion of the agreed works.

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Cancellations & Mid-Project Alterations

We understand that circumstances can change. However, as many of the materials we supply (such as specific stoves, gas fires, and custom-cut flue liners) are ordered specifically for your property, we operate the following cancellation policy:

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• Cancellation before work commences: If you cancel your installation after the deposit has been paid and materials have been ordered, the deposit is strictly non-refundable to cover the cost of the materials, supplier restocking fees, and administration. If the cost of the bespoke materials exceeds the 50% deposit, you will be invoiced for the remaining balance of those materials.

• Cancellation after work has commenced: If work has begun at your property and you decide not to proceed with the remainder of the installation, you will not be entitled to any refund of the deposit. Furthermore, you will be held legally liable to cover the cost of all materials on-site, the labour for the hours already completed, and the loss of earnings for the time originally scheduled in our diary to complete your project.

• Alterations to the scope of work: Any changes requested to the agreed design or installation route after work has commenced (e.g., re-routing a flue) will be treated as a variation of contract and will be subject to additional charges for labour and new materials.

 

By paying your 50% deposit, you are entering into a contract with Flames Heating & Stoves and agreeing to these terms.

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