PRIVACY POLICY

As a respected client of Flames Heating & Stoves, we wish to be transparent regarding the data we collect. We are dedicated to safeguarding and honoring your privacy.

This Notice/Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. We take your privacy seriously and will only use your personal information to administer your account and to provide the services and products you have requested from us. Below are details of what information we collect from you, what we do with it, and who it might be shared with.

What information do we collect from you?

We obtain personal information from you when you contact us, or when you voluntarily provide us with information about yourself, such as the following:

Name and address
Contact information, including telephone numbers and email addresses
Details about your heating appliances
Company information - for business users only

Although we may take debit/credit card information to complete a transaction, we do not store this information.

If you provide personal information, we will assume that you have read this Notice and have consented to us using your personal information in the ways described below.

Why do we collect this information?

We collect this information to carry out our obligations to you, provide the services and products you have requested and meet your heating requirements.

How will we use your information?

Your information is retained on our Field Services Management Database. We collect and use this information to:

Process your service, repair, or installation requests and manage your account.
Contact you in response to a specific enquiry made via our website or email.
Contact you to organise an appointment, such as an annual boiler or appliance service reminder.
Provide us with a history of works completed at your property, which assists in any future works you request from us.

We will not share your information for marketing purposes with other companies.

Who might we share your information with?

We do not share personal information with companies, organisations, or individuals outside of Flames Heating & Stoves unless the following circumstance applies:

Your personal information may be shared with our employees, sub-contractors, or third-party suppliers solely to obtain and deliver materials/components (e.g., sharing your name and address for a delivery) necessary to complete the services or installations you have requested. How long do we keep hold of your information? The length of time we store your data depends on the ‘legal basis’ for why we are using it:
Performance of a contract: Information held on our Field Management System is held indefinitely, or until you contact us to request your details be removed from our database.
Legitimate business interests: We will use/store your data until you ask us to stop. However, if we can demonstrate that our reason for retaining your data overrides your interests, rights, and freedoms (e.g., for legal or warranty records), we will continue to store it for as long as necessary.

How can I access the information you hold about me?

The Data Protection Act 2018 and UK GDPR give you the right to access information held about you. You have the right to ask for a copy of your personal information. You also have the right to ask for inaccuracies in your information to be corrected. A copy of the information we hold can be requested in writing.

Information Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect. We work hard to protect the data of all Flames Heating & Stoves customers.

Links to other websites

Any links to other websites are provided solely as pointers to information or companies with which we are affiliated. Once you leave our website, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, as they are not governed by this privacy statement.

Policy Changes

Any future changes we make to this policy will be posted on our website.

Contact Details:

Flames Heating & Stoves

The Winerack

Key St, Ipswich

IP4 1FU

Email: info@flamesheating.co.uk

Tel: 07817 172079